IN-STORE PICKUP FAQ
How long will it take for my order to be ready for pickup?
This typically takes 1-3 business days. You will receive a pickup notification email as soon as the order is ready for you. If more than 3 days have passed and you have not received a notification after checking your junk/spam folders, please contact us by Phone at 416-827-9141 and we will gladly investigate for you!
Do you have X at your downtown location? Can I pick up my order today?
We do not offer same day pickup for online orders. If you place an order through our website please DO NOT expect to pick it up until you receive a pick-up notification email. This normally takes about 5 business days. Most of our online inventory is stored at our flagship store or warehouse and needs to be delivered to the downtown store for pickup.
What do I need to bring to pick up my order?
Please bring both your order number and a piece of photo ID. We will not release your order if you do not have valid ID with you.
My preferred name is different from the name shown on my ID. What should I do?
Please make sure you provide the exact name shown on your ID when placing your order. If you have a different preferred name, you can include that as well, but please make sure that the name on your ID appears somewhere in the information you enter.
Can someone else pick up my order for me?
Yes. If you would like to designate someone else to pick up an order on your behalf you must contact us by email at firstname.lastname@example.org or by Phone: 416-827-9141 with your order number and the person's name.
Important Note Regarding High Value Orders
If the value of your order is around $500 or more, you will need to present the credit card used for the purchase in addition to your ID in order to pick up. The name and address on your credit card must match the information on your ID, and both must match the information provided on the order. If this is your first purchase with us and your order exceeds $500 we may refund the purchase at the time of pickup and ask for you to pay in person as an additional security measure.