IN-STORE PICKUP FAQ

How long will it take for my order to be ready for pickup?

This typically takes 1-3 business days. You will receive a pickup notification email as soon as the order is ready for you. If more than 3 days have passed and you have not received a notification after checking your junk/spam folders, please contact us by Phone at 416-827-9141 and we will gladly investigate for you!

Do you have X at your location? Can I pick up my order today?

Online orders will be processed upon payment; you will be notified by email from MINTINK when your item is ready for pick up at the location you have selected. Please do not arrive in store to pick up your item without having received this email.

What do I need to bring to pick up my order?

Please bring both your order number and a piece of photo ID. We will not release your order if you do not have valid ID with you.

My preferred name is different from the name shown on my ID. What should I do?

Please make sure you provide the exact name shown on your ID when placing your order. If you have a different preferred name, you can include that as well, but please make sure that the name on your ID appears somewhere in the information you enter.

Can someone else pick up my order for me?

Yes. If you would like to designate someone else to pick up an order on your behalf you must contact us by email at info@mintink.ca  or by Phone: 416-827-9141 with your order number and the person's name.

 

Important Note Regarding High Value Orders

If the value of your order is around $500 or more, you will need to present the credit card used for the purchase in addition to your ID in order to pick up. The name and address on your credit card must match the information on your ID, and both must match the information provided on the order. If this is your first purchase with us and your order exceeds $500 we may refund the purchase at the time of pickup and ask for you to pay in person as an additional security measure.

 

In-Store Pick-Up Notice

Items purchased online (including pre-orders), through Live Streams, or through Live Auctions and requested for pick-up at a MintInk retail location will be held for 30 days from the date they are marked ready for pick-up.

 Items left uncollected for more than 60 days may no longer be guaranteed, and MintInk cannot be held responsible for items not picked up within that timeframe.