Shipping policy

Shipping Updates and Tracking 

Opt in to SMS notifications at checkout to receive updates about your order, shipment, and delivery. 

Tracking information will be provided once your order has been processed for shipment. Tracking events and estimated delivery dates are supplied by the carrier and may change while the package is in transit. 

Estimated Delivery Times 

Delivery estimates are shown at checkout based on the destination and shipping service selected. Transit time begins once the carrier has picked up the shipment. 

  • Canada: Most shipments arrive within 5 business days, but delivery may take 1-10 business days. 

  • United States: Most shipments arrive within approximately 9 business days, but delivery may take up to 14 business days. 

  • International and remote locations: Delivery times vary depending on the destination, customs processing, carrier network, and local delivery conditions. An estimate will be displayed at checkout.  

Delivery dates are estimates unless the selected service expressly states otherwise. Customs processing, weather, carrier delays, remote-area delivery, peak shipping periods, and other circumstances outside Mintink’s control may affect transit time. 

Shipping Charges, Duties, and Taxes 

  • Canada: Additional charges are not normally expected. Remote-area delivery, oversized shipments, address corrections, or special delivery requirements may result in extra fees. 

  • United States and international destinations: Customers are responsible for any applicable duties, taxes, brokerage fees, customs-clearance fees, tariffs, or other import-related charges. 

Shipping charges paid to Mintink do not include import-related fees unless clearly stated otherwise. These charges are set by the destination country, customs authority, or carrier and are outside Mintink’s control. 

Route Protection 

For additional protection against loss, theft, or damage in transit, customers may add Route Package Protection to eligible orders at checkout. 

Route protection is optional and is separate from the shipping service. Claims are reviewed and resolved by Route according to its terms, conditions, and eligibility requirements. 

To the extent permitted by applicable law, Mintink is not liable for packages that are lost, stolen, damaged, delayed, or affected by a delivery exception while in transit when the issue results from circumstances beyond Mintink’s control. Because unexpected transit issues can occur with any carrier or service, customers are strongly encouraged to add Route Package Protection at checkout. 

Customers who choose not to purchase Route protection may still contact Mintink for assistance with available tracking information or a carrier investigation. However an investigation does not guarantee reimbursement, replacement, or recovery of a package. 

In-store pickup may also be selected where available for customers who prefer not to have their order shipped. 

Delayed or Missing Shipments 

If a shipment has significantly exceeded its estimated delivery window, shows unusual tracking activity, or is marked as delivered but cannot be located: 

  • Check the delivery area and ask household members, neighbours, building staff, or the local post office when applicable. 

  • Contact the carrier for additional delivery details. 

Mintink will review the available information and may request a carrier trace or investigation where appropriate. Carrier investigations can take additional time, and their outcome and completion date are not guaranteed. 

Carrier delivery scans and proof-of-delivery information will be considered when reviewing reports of missing packages. 

Damaged Packages or Products 

Mintink carefully packages orders to help them arrive safely and in their expected condition. 

If a package or its contents arrive damaged: 

  • Photograph the unopened package whenever possible, including the exterior and shipping label. 

  • Photograph the interior packaging materials and all affected products. 

  • Email shipping@mintink.ca as soon as possible, preferably within 24 hours of delivery. Include your order number and all relevant photos. 

  • Keep the original packaging and shipping materials while the issue is under review, as they may be needed for an investigation or claim. 

Minor cosmetic imperfections to exterior product packaging (including small scuffs, tears, dents, or shrink-wrap separation) do not qualify for compensation when they do not materially affect the product or its sealed contents. 

Carrier and Shipping-Service Selection 

Unless a specific carrier or service is expressly guaranteed, Mintink may select or substitute an appropriate carrier or comparable service based on the destination, package requirements, service availability, delivery timeline, and other operational considerations. 

The carrier or service used may therefore differ from the option displayed or estimated at checkout when a change is necessary to complete delivery. 

PO Boxes and Restricted Addresses 

Some carriers, shipping services, products, or order values are not eligible for delivery to PO Boxes or other restricted addresses. 

If the selected service cannot deliver to the address provided, Mintink may use another eligible carrier or contact the customer for an alternate address. This may result in additional processing time or charges. 

Address Accuracy and Delivery Responsibility 

Customers must provide a complete and accurate delivery address and review their information before completing checkout. 

  • Updating the address saved to a customer account does not update an order that has already been placed. 

  • If an address is incorrect or incomplete, contact shipping@mintink.ca as soon as possible. 

  • Once an order has entered fulfillment or has been handed to the carrier, an address change, reroute, cancellation, or delivery interception may not be possible. 

  • Any additional costs caused by an incorrect address, failed delivery, address correction, or rerouting request may be the customer’s responsibility. 

Order Changes and Special Requests 

Orders are processed quickly, so changes or cancellations may not be possible once fulfillment has begun. Contact shipping@mintink.ca as soon as possible with any request. 

  • Factory-sealed cases: Requests may be accommodated but cannot be guaranteed. Availability depends on inventory, product allocation, and fulfillment location. 

  • Changing between shipping and in-store pickup: These requests cannot always be accommodated after an order is placed. Eligibility depends on fulfillment status, inventory location, and product availability. Additional shipping charges and processing time may apply. 

  • Holding or combining orders: Mintink does not hold completed orders for extended periods. Orders from the same sales channel may be combined at Mintink’s discretion, but this cannot be guaranteed. Orders placed through different sales channels cannot be combined and may ship separately. 

Pre-Order Cancellations and Quantity Reductions 

  • Customer-requested pre-order cancellations or quantity reductions are subject to a 10% processing fee. 

  • Release dates are estimates and may change because of production, manufacturer, distributor, transportation, customs, or other logistical delays. A delayed release date does not automatically waive the processing fee. 

  • If Mintink cannot fulfill a pre-order, the customer will be contacted with the available resolution. The standard customer-requested cancellation fee will not apply to the unfulfilled portion. 

To request a pre-order cancellation or quantity adjustment, email support@mintink.ca with your order details. 

Refused, Unclaimed, and Returned Shipments 

Orders cannot be cancelled once they have shipped and are in transit. 

If a shipment is refused, unclaimed, undeliverable, abandoned, or returned to Mintink, it will be reviewed if and after it arrives back at our facility.  

Any eligible refund may exclude the original shipping charge and any return transportation, brokerage, duties, customs, clearance, carrier, or related fees incurred. Refusing a shipment or failing to pay import charges does not constitute an order cancellation. 

Some international economy services do not return undeliverable packages to Mintink. Depending on the carrier and destination, an undeliverable shipment may be abandoned or disposed of by the postal network rather than returned. 

In-Store Pickup 

  • Orders selected for in-store pickup will be held for 30 days after fulfillment unless otherwise stated. 

  • Wait until you receive confirmation that the order is ready before visiting the selected location. 

  • Valid government-issued photo identification is required at pickup. 

  • To authorize another person to collect an order, email support@mintink.ca with the order number and the person’s details. The authorized person must also present valid government-issued photo identification. 

  • Some products or off-site inventory may not be eligible for in-store pickup. 

  • If you cannot collect your order within the holding period, contact us before the deadline to discuss available options. 

Oversized, Custom, and Select International Orders 

Oversized, unusually heavy, bulk, or custom orders may require additional review and may be subject to extra shipping or handling charges. 

Some international orders may also require additional review when carrier options are limited or Mintink ships to the destination less frequently. 

If additional information, charges, or alternate shipping arrangements are required, Mintink will contact the customer before shipping.