MintInk Return, Refund, Cancellation, and Exchange Policy
At MintInk, all sales are considered final. We do not accept standard returns or refunds; however, reasonable exceptions may be reviewed on a case-by-case basis by contacting support@mintink.ca or speaking with a store manager.
Any approved return, refund, or cancellation may be subject to a restocking or processing fee as outlined below.
Returns and Refunds
Returns are not accepted unless approved as an exception by MintInk.
If an exception is approved:
· The product must be unopened, unused, and in its original condition.
· A valid receipt or proof of purchase is required.
· The return must be requested within 14 days of purchase.
· Approved returns are subject to a 10% restocking fee.
· Refunds may be issued to the original payment method or as store credit, at MintInk’s discretion.
· Shipping fees are non-refundable.
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Once an order has been shipped, it is no longer eligible for a refund.
Online Returns and Refunds
All return and refund policies apply to purchases made on www.mintink.ca
To request an exception for an online order, please email support@mintink.ca. If approved, customers may either mail the product back or return it to one of our physical store locations.
Customers are responsible for any return shipping costs. If the product is mailed back, please allow 2–3 business days for processing once the item has been received and inspected.
Order Cancellations
In-Stock Items
Cancellations for in-stock items may be approved before the order has shipped.
Approved cancellations for items are subject to a 10% restocking fee. Alternatively, customers may choose to receive the full value as store credit with no fee applied.
Once an order has been shipped, it is non-refundable and can no longer be cancelled.
Pre-Orders
Pre-orders may be cancelled before fulfillment; however, all pre-order cancellations are subject to a 10% processing fee.
No exceptions will be made to this policy. Release date delays, product allocation issues, or other unforeseen circumstances do not waive the processing fee..
To request a pre-order cancellation, customers must email support@mintink.ca.
Final Sale Items
The following items are final sale and are non-refundable and non-exchangeable:
· Trading card singles
· Customized products
· Grading services
· Gift cards
· Items purchased with a discount code
· Any item specifically marked as final sale
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All items purchased at a discount from selling price final sale. No exceptions will be made to this policy.
Sealed Product Condition
Superficial scuffing, tearing, denting, or cosmetic damage to the outer packaging of Trading Card Game or Sports Card sealed product does not automatically qualify the item as damaged if the internal contents are unaffected.
These situations will be reviewed on a case-by-case basis for approval.
Exchanges
Exchanges may be approved on a case-by-case basis for like items only.
Products must be unopened, unused, in original condition, and accompanied by a valid receipt. Approved exchanges may be subject to availability.
Event Tickets
Event tickets are refundable for store credit only up to 24 hours before the event start time.
All ticket sales are final and non-refundable within 24 hours of the event start time, including no-shows.
Store Credit
Store credit is issued to an account under the recipient’s name and is non-transferable.
Store credit has no cash value and cannot be refunded to the original payment method.
Damaged or Missing Products
Customers must notify MintInk of any missing or damaged items within 24 hours of delivery by emailing support@mintink.ca.
Please include photos of the damaged item, packaging, and shipping box where applicable.
Claims submitted after 24 hours may not be eligible for review.
Contact Us
For questions or to request a return, refund, cancellation, exchange, or damaged product review, please contact support@mintink.ca or speak with a store manager.