Currently, we do not accept returns on products.
This applies to non-pre-order items. If you are looking to cancel your PRE ORDER, please visit the pre order page.
For order cancellations please email email@example.com for a refund to be processed. Please allow 2-3 business days for a full refund to be processed.
You also have the option for store credit. Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account.
Store credit is not transferable.
We will gladly accept exchanges of unopened products within 14 days (about 2 weeks) of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or refunded in full.
Missing pieces/damaged products
If you receive a damaged/missing product, you are required to notify us by email at firstname.lastname@example.org within 24 hours of the product being delivered.
Please note, there will be no refunds on ripped boxes.
This is a common issue as items are shipped directly to us from Pokémon and other manufacturers. This is not a reason for a refund, store credit or exchange.
Pre-order cancellations/quantity reduction policy
Cancellation and/or Reduction in Quantities of all Pre-Orders for Sports Card Products, Trading Card Game Sealed Product, and other Collectible/Randomized Card Products are NOT Permitted, as all Pre Order products are allocated for “limited time” and available on a “first-come, first-served basis” while quantities last. All items purchased during the “Pre Order” window are Final Sale!
Release date delays can occur in some instances related to product allocations, production or distribution factors and other logistics that are completely out of our control. For any products that are delayed as a result of this will NOT serve as any reason to circumvent this policy.